If certain goods are defective or broken, below the satisfactory level of quality, not in accordance with the description of the goods, or different from what was ordered, customers may request for a return or refund within 7 days from the date of receipt. Should you have any enquiries, please contact our customer service team. Warranty 1.Does Ulefone Malaysia check the products before shipping them to me? Yes., of course. We have a professional Quality Control team. They will check carefully for each item we received from suppliers and manufacturers to avoid sending defective goods to our customers. If a item is found defective in our QC test, it will be returned to the supplier / factory. Please don’t worry about receiving a defective item because we are committed to being a trustworthy and reliable seller on international on-line shopping market. 2．Are Products Guaranteed / Is There A Warranty? Yes, everything you buy from Ulefone Malaysia has a guarantee of quality and will exactly match the description on the website. Factories that supply Ulefone Malaysia.com.my are strictly evaluated by us, and we provide you an even better reassurance of consistent high quality thanks to our in-house QC team. We double-check the contents of all orders carefully before dispatch to our customers. You can be confident about ordering from Ulefone Malaysia just as much as any Malaysia retailer. 3. How long dose it take to have my orders shipped after the payment is made? 1). Processing time 1-2 business days normally: During this period, we do strict quality-control tests and get the items carefully packed. 2). Sometimes the item in your order is really a hot seller and it may be just sold out at that time. It will take us 1-2 more days to get it available in stock again. In this case, The processing time will be 3 business days. If you don’t receive any shipping confirming over three days after the payment is made, please kindly contact our customer service . They will check for you. 4. What should I do if my items arrived damaged? Rarely, rough handling by the courier can lead to physical damage to your goods, e.g. broken screen. If this has happened, please follow these steps: If possible, raise a complaint directly with the delivery representative of the courier company before you sign for the goods. They will advise you on the complaint procedure. If you already signed for the packet, take photos showing the damage and contact the local office of the courier/delivery company to complain. They will have a complaining procedure which will enable you to get compensation. Next, contact us immediately with your order number and a full description / pictures of the broken item issue. We will contact the courier company from our end. Once the courier company confirms that the case is valid, they will compensate Ulefone Malaysia, and we will pass on this compensation to you. The compensation varies from case to case and is different for each delivery company. In some cases you will need to pay to post the broken item back to Ulefone Malaysia in order for us to send out a new piece. 5. What should I do if my products went wrong after a period of use? If you encounter quality issues within the warranty period, you can ask for us.Except for this case,The Merchant is not responsible for product damage caused by customers’ wrong operation or the uncontrollable natural reasons . Every product has a specific warranty period. If it is not stated in the product listing, please contact our customer service team. In this case, please kindly provide us with proof as below: The photos of original package with front and back sides The photos or video of the defective item(s) The photos, video or screenshot showing the malfunction of the defective item(s) We will usually offer you a refund or send a replacement as soon as the problem is confirmed and after you return your order. Sometimes you may need to ship the defective item back to us for free repair service or a new replacement. Customer should cover the return shipping fee, and Ulefone Malaysia is responsible for the shipping costs of arranging reshipment by air mail.